Here is how to user Quick Assist and let someone from IT remote into your PC.

 

  1. This isn’t the primary way we would like to remote in, in a situation where both IT staff and the End User is working remote, this is a solid backup.  
  2. In the Search bar, next to the start menu in the lower left, search for “Quick Assist”.

  1. Click on that App from there you will see the following screen and when in contact with IT, they can generate a code for you to enter.  You will only have 10 minutes to enter the code that they give you.  

 

  1. Once IT has made a connection, they will most likely ask to have full control of your PC.   When you see the following box, please press “Allow”.

 

 

 

If you have any questions or concerns, please let us know:

Ticket: https://helpdesk.flagstaffaz.gov

Email: helpdesk@flagstaffaz.gov