If you forget your voicemail pin and your name is shown on the phone you can reset your pin from the Internet as long as you know your computer log in credentials. These steps will not work outside of the city network. 

Please follow these instructions to reset your Pin.

  • Enter https://ch-unity01.voip.flagstaffaz.gov/ciscopca/home.do  into the browser address window
  • Enter your computer logon credentials
  • Click on the Messaging Assistant link
  • Click on Passwords in the top menu and select Change PIN
  • Enter the new PIN in the appropriate box and then again in the "Confim New PIN" box
  • Click the Save button