It is possible to forward the first line on your phone to another number directly from your phone. To do this please refer to the attached 7821 model phone quick guide. Other model phones are similar in operation to this model.
It is also possible to forward the first line of your phone as well as other lines on your phone. To so this enter the url, https://voip.flagstaffaz.gov/ucmuser/, into a web browser address bar when you are logged into a city computer in a city facility or connected through VPN. Enter the username and password that you use to log into your city computer on the portal page. If this does not work for you then please contact helpdesk so that your phone can be setup to allow this. If it does work then accept all security warnings about the website.
- Click on Call Forwarding on the Phones tab
- Expand by clicking on the arrow next to your phone’s primary number
- Expand Advanced calling rules
- Change the entry next to “When there is no answer, forward calls to:” from Voicemail to Add a new number in both the internal and external calls section.
- Enter the desired number remembering to enter it exactly as you would dial it, for example if it is an external local cell enter 9 XXX XXXX. Forwarding to long distance numbers isn’t currently configured as the default on city phones but that can be changed with your supervisor’s approval.
The default time to ring a phone is 2 or 3 rings before the forward occurs, if you would like to lengthen the number of rings then let IT know and that setting will be extended for you.